SMMReports help center
Frequently asked questions
Learn about reports, branding, platform connections, languages, and your account.
Do my clients know I am using SMMReports?
Reports show your business name, logo, and colors on every plan. Solo report emails come from hello@smmreports.com. Starter, Pro, and Agency can use a verified custom sending address.
What platforms do you support?
Facebook, Instagram, and TikTok are fully supported. LinkedIn is on the roadmap.
Is white label included on the entry plan?
Yes. White label reports with your business branding are included on every plan, including free Solo. Starter and above add a verified custom sending address, more clients, and competitor tracking.
What languages are supported?
Reports support 20 plus languages. You manage everything in your own language while your client receives their report in theirs.
Does the report include competitor tracking?
Yes on Starter and above. Add competitor Instagram handles and see their follower count and recent post performance alongside your client data.
Can I edit the report before it sends?
Yes. Every report goes into an approval queue before it is sent. You can edit any section, toggle between AI and manual writing per section, and approve when you are happy. Or set it to send automatically if you prefer hands off.
What happens if I want to cancel?
No contracts. Cancel anytime from your account settings.
Is there an affiliate program?
Yes. You earn 30% recurring commission for every person you refer, for as long as they stay subscribed. Apply at smmreports.com/affiliate.
How does the free Solo plan work?
Solo is free forever for one client. Reports show your business name, logo, and colors. Client emails come from hello@smmreports.com. Starter has five clients and competitor tracking. Pro and Agency add more clients and per client branding.
What data does SMMReports access from Meta?
SMMReports connects via the official Meta API and accesses reach, impressions, engagement rate, follower growth, video views, audience demographics, and top post performance. We never post on your behalf and we never store your Meta credentials.
Can I generate reports in different languages for different clients?
Yes. You set the report language per client. You can manage everything in English while one client receives their report in French and another in Portuguese.
What happens to my clients if I cancel?
When your paid subscription ends, your account returns to permanent free Solo access. Your client records and report history are retained; Solo’s client limit applies unless an existing client allowance has been granted.
What are the monthly and annual plan prices?
Solo is free forever. Starter is $14 USD per month or $140 USD per year. Pro is $34 USD per month or $340 USD per year. Agency is $64 USD per month or $640 USD per year.
Still have a question?
Get in touch and we’ll be happy to help.
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