SMMReports help center
Frequently asked questions
Learn about reports, branding, platform connections, languages, and your account.
Do my clients know I am using SMMReports?
No. Reports are sent from your own email address and domain with your branding. Clients never see the SMMReports name anywhere on the report, on any plan.
What platforms do you support?
Facebook and Instagram are fully supported via the official Meta API. TikTok and LinkedIn are on the roadmap.
Is white label included on the entry plan?
Yes. White label branding including your logo, colours, email address, and domain is included on every plan from Solo upwards.
What languages are supported?
Reports support 20 plus languages. You manage everything in your own language while your client receives their report in theirs.
Does the report include competitor tracking?
Yes on Starter and above. Add competitor Instagram handles and see their follower count and recent post performance alongside your client data.
Can I edit the report before it sends?
Yes. Every report goes into an approval queue before it is sent. You can edit any section, toggle between AI and manual writing per section, and approve when you are happy. Or set it to send automatically if you prefer hands off.
What happens if I want to cancel?
No contracts. Cancel anytime from your account settings.
Is there an affiliate program?
Yes. You can earn up to 30% recurring commission for every person you refer, for as long as they stay subscribed. Apply at smmreports.com/affiliate.
How does the free trial work?
You get 30 days free with no credit card required. Full access to all features on your plan during the trial.
What data does SMMReports access from Meta?
SMMReports connects via the official Meta API and accesses reach, impressions, engagement rate, follower growth, video views, audience demographics, and top post performance. We never post on your behalf and we never store your Meta credentials.
Can I generate reports in different languages for different clients?
Yes. You set the report language per client. You can manage everything in English while one client receives their report in French and another in Portuguese.
What happens to my clients if I cancel?
Scheduled reports stop sending immediately. Your client data and report history remain in your account for 30 days before being permanently deleted.
Still have a question?
Get in touch and we’ll be happy to help.
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